REGULATIONS OF THE ONLINE STORE
These Regulations define the general conditions, principles and method of sales conducted by VAGAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw (00-233), ul. FRANCISZKAŃSKA, no. 3, lok. 35, registered in the National Court Register under number 0001006065, NIP: 5252934035, via the online store aieneurope.com and specifies the terms and conditions for the provision of free services by electronic means by VAGAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
§ 1 Definitions
Working days - means days of the week from Monday to Friday, excluding public holidays.
Supplier - means a courier company with which the Seller cooperates in the delivery of Goods.
Password - means a string of letters, digits or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
Customer – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality, if it has legal capacity under separate regulations, placing an order in the store.
Consumer – a natural person who purchases, orders, uses or intends to purchase or order products for personal needs not directly related to business activity or the performance of employee duties.
Regulations – these regulations of the Store.
Product or Goods – products presented in the online store
Online Store or Store - online service available at aieneurope.com, through which the Customer can view the offer and place orders.
Sales contract - means a sales contract concluded remotely, on the terms specified in the Regulations, between the Customer and the Seller.
Order - the Customer's declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.
Seller - VAGAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Warsaw (00-233), ul. FRANCISZKAŃSKA, no. 3, lok. 35, registered in the National Court Register under number 0001006065, NIP: 5252934035 email: sv@aieneurope.com
§ 2 GENERAL PROVISIONS AND USE OF THE ONLINE STORE
1. All rights to the Online Store, including economic copyrights, intellectual property rights to its name, its Internet domain, the Store's Website, as well as to patterns, photos, forms, logos posted on the Website
The Store's Online Store (except for logos and photos presented on the Store's Website for the purpose of presenting goods, the copyrights of which belong to third parties) belong to the Seller, and they may only be used in the manner specified and in accordance with the Regulations and with the consent of the Seller. expressed in writing.
2. In order to place an order in the Online Store via the Store's Website and to use the services provided electronically via the Store's Website, the Customer must have an active e-mail account.
3. In order to place an order in the Online Store by phone, the Customer must have an active telephone number and an active e-mail account.
§ 3 Registration
Currently, there is no Customer Account registration function on the Store's website, but at a later date, when it becomes available, the Customer will register under the conditions specified in this paragraph.
Registration is not necessary to place an order in the Online Store.
In order to Register, the Customer should complete the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function included in the registration form. During Registration, the Customer sets an individual Password.
After sending the completed registration form, the Customer immediately receives confirmation of Registration by the Seller by e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the electronic provision of the Customer Account Management service is concluded, and the Customer gains the ability to access the Customer Account and make changes to the data provided during Registration.
§ 4 Orders
1. The information contained on the Store's Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement.
2. The Customer may place orders in the Online Store via the Store's Website 7 days a week, 24 hours a day.
3. The Customer may place orders in the Online Store via telephone during the hours and days indicated on the Store's Website.
4. The Customer may place an order via the Store Website in one of the following ways:
- selecting a Product that has a specific
the specified price on the Website can be ordered by selecting the "ADD TO CART" command under a given Product presented on the Store Website, with further indication of the delivery method and payment method in the "CART" tab. The Customer places an order by sending the Seller an order form by selecting the "Place an order" button on the Store's Website. Each time before sending the order to the Seller, the Customer receives information about the total cost of the selected Product and Delivery, as well as any additional costs that he is obliged to incur in connection with the Sales Agreement;
- selecting a Product whose price is not indicated on the Website is ordered by selecting the "CHECK PRICE" command under the given Product presented on the Store's website. After placing an order for such Goods, the Seller contacts the Customer to agree on the quantity, cost and delivery terms of the Goods that the Customer wishes to purchase. After determining the cost, quantity and delivery terms, the Seller issues an invoice for payment and sends it to the Customer's e-mail address.
5. Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Agreement for the Goods that are the subject of the order.
6. An order placed in the online store should contain the following data: Customer's name and surname, place of residence, place of delivery, method of delivery, product name, quantity, product price, form of payment, Tax Identification Number (in the case of business entities). In the case of business entities, also the company name and address details.
7. After placing the order, the Seller sends confirmation of its submission to the e-mail address provided by the Customer.
8. Then, after confirming the order, the Seller sends information about the acceptance of the order for processing to the e-mail address provided by the Customer. Information about acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to in §4 section 4 above and upon its receipt by the Customer, a Sales Agreement is concluded.
9. After concluding the Sales Agreement, the Seller confirms its terms and conditions to the Customer by sending them on a durable medium to the Customer's e-mail address or in writing to the address indicated by the Customer when placing the order.
§ 5 Payments
The prices given on the Store's Website are not given for each Product item. The prices available for some Products on the Website are gross prices and do not include information on the costs of Delivery and other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when choosing the method of delivery and ordering.
The Customer may choose the following forms of payment for the ordered Goods:
by transfer to the Seller's bank account on the basis of an invoice issued by the Seller (in this case, the execution of the order will begin after the Seller sends the confirmation of order acceptance to the Customer and transfers the funds to the Seller's bank account)
Upon receipt of the goods in cash to the carrier, in the case of delivery of the goods via the carrier.
VAGAR SP. Z O.O. may agree other, specific terms and forms of payment with the Customer. In such a case, the terms and forms of payment indicated in the order confirmed by VAGAR SP apply. Z O. O. as accepted for the implementation and fulfillment of any additional requirements related to the agreed terms or form of payment.
If the payment method is chosen by bank transfer based on an issued proforma invoice, the Customer is obliged to pay the cost within 3 (three) business days from the receipt of the proforma invoice to the electronic address.
When choosing the form of payment - bank transfer based on the received invoice, the Customer is obliged to provide the invoice account number in the name of the transfer.
§ 6 Delivery
1. The cost of delivery depends on the selected delivery method, weight and dimensions of the purchased Goods and is determined in accordance with the regulations and prices of the carrier that will perform the delivery.
2. All goods ordered in the aieneurope.com online store are delivered via
one of the available carriers or postal operators.
As a rule, it may be DPD or InPost and other carriers, depending on the size and type of goods.
3. The total time of receiving the shipment is influenced by:
a) order processing time
b) delivery time, depending on the carrier, type of goods and method of delivery.
3. The aieneurope.com store is not responsible for delays caused by the courier/forwarder.
4. We process orders based on current warehouse availability and the time needed to prepare them for shipment.
5. Products in continuous sale The aieneurope.com store tries to send the shipment on the day of placing the order (if the order was placed before 12:00) or the next day.
In the case of non-cash payment, the order is processed after receiving it from the VAGAR SP bank. Z OO will confirm
to receive money from the client.
In the event of a shortage of the ordered goods, the Store will immediately inform the Customer about the fastest foreseeable date of completion of the order.
If only some of the goods from the order are missing, at the Customer's request, the Store will send the currently available goods or complete the entire order at a later date.
In the event that the shipment does not reach the buyer despite our acceptance of the order for processing and after
after we send an e-mail confirmation with notification of shipment, the Customer is obliged to
contact the Store.
The customer is obliged to examine the delivered shipment at the time and in the manner accepted for shipments of a given type. If the shipment is found to be missing or damaged, the Customer has the right to request the Carrier's employee to prepare an appropriate report.
§7. Sales invoicing
Sales invoicing is carried out in accordance with applicable regulations. In the case of sales made to an entity running a business, a sales VAT invoice will be issued. The invoice is sent electronically to the e-mail address indicated in the order form, attached to the goods or sent by post to the address indicated by the Customer. The Customer must pay for the Goods on a prepayment basis, i.e. before shipment of the Goods, i.e. within 3 (three) business days from the receipt of the proforma invoice for payment.
The receipt of the prepayment on the Seller's account triggers the order placed by the Customer. If additional technical and commercial arrangements are required as part of the order (drawings, contract, assembly guidelines, etc.), the order completion date runs from the date of the final arrangements.
The day of payment is considered to be the day on which the amount due from the invoice is transferred to the Seller's bank account.
In the event of delay in payment by the Customer, the Seller reserves the right to suspend deliveries or provide services until the Customer repays the amount due, without incurring any negative consequences.
The delivered item of the order remains the property of the Seller until the Customer settles all amounts due under the order (reservation of ownership of the sold item - Article 589 of the Civil Code).
The customer has the right to resell or dispose of the subject of the order only when he becomes its owner in accordance with Art. 589 CC
If payment is not made on time, the Customer undertakes to deliver the subject of the order to the Seller at the Seller's first request. After collection, the Seller has the right to demand appropriate compensation for wear and tear or damage to the item as well as costs incurred related to collection (applies to Entrepreneurs).
§ 8 Warranty
The Seller is obliged to deliver products without defects.
The warranty period for the goods sold by the Seller is indicated on the website next to the information about the goods.
The warranty begins upon delivery of the Goods and covers only damage caused by manufacturing defects in the sold Goods. The Seller undertakes to remove the defect or deliver defect-free goods, provided that the Customer has notified the Seller of this fact in writing within 7 days of the defect being discovered. The choice of how to remove the defect under the warranty rests with the Seller/Guarantor.
The warranty is valid in Poland.
The damaged goods are delivered for repair in accordance with the provisions in the warranty document or in a manner agreed with the Seller.
The goods will be repaired or replaced with defect-free ones as soon as possible.
The warranty also does not cover batteries or accumulators with which the Seller's products are equipped, parts that normally wear out during operation, defects arising as a result of or in connection with changes made to the goods or as a result of repairs that took place without the prior written consent of the Seller and resulting from use that is inconsistent with the provisions of the operating instructions for the delivered goods.
The Seller is not obliged to repair the goods or provide other services under the warranty in the event of a defect resulting from:
exceeding technical parameters,
using inappropriate media,
improper operation and maintenance,
interference with driver source files
If the Seller provided a warranty card with the subject of the order, it supplements these general warranty conditions.
Submitted complaints do not release the Customer from timely payment of the required amount.
If the Goods have a defect, the Consumer has the right to submit a complaint in accordance with the provisions of the Consumer Rights Act.
In the event of a defect, the Consumer may submit a warranty complaint to the Seller and request one of the following actions:
first of all, repair the goods or replace the goods with a new one if it cannot be repaired
lower prices,
withdraw from the contract - if the defect is significant.
The Seller shall repair or replace within a reasonable time
from the moment he was informed by the Consumer about the lack of compliance with the contract and without excessive inconvenience to the Consumer, taking into account the specificity of the goods and the purpose for which the consumer purchased them. If satisfying the Consumer's request is impossible or would require excessive costs for the Seller, the Seller may do so:
replace the goods - instead of repairing them,
repair the goods - instead of replacing them,
The Seller is obliged to consider a complaint regarding non-compliance of the goods with the contract within 14 calendar days from the date of its submission.
Complaints (including those related to non-compliance of the goods with the contract) should be submitted in writing or on another durable medium by sending a description of the defect to the Seller along with an indication of the request; the preferred form of submitting a complaint is to send it to the e-mail address:
§ 9 Withdrawal from the Sales Agreement
The deadline for withdrawing from the Sales Agreement begins from the moment the Consumer takes possession of the Goods.
The Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration can be submitted, for example, in writing to the Seller's address, namely: VAGAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Warszawa (00-233), ul. FRANCISZKAŃSKA, no. 3, lok. 35 or via e-mail to the Seller's address, i.e.: sv@aieneurope.com
The declaration can be submitted on a form, the template of which has been posted by the Seller on the Store's Website at: (Withdrawal Form). To meet the deadline, it is enough to send the declaration before its expiry.
In the event of withdrawal from the Sales Agreement, it is considered null and void.
If the Consumer submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
The Seller is obliged to return the funds previously paid for such Goods no later than 14 days from the date of receipt of the Consumer's request to withdraw from the Sales Agreement. Manufacturers may use payment information received from the Consumer until the Product is returned to the Seller.
The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller's address before the deadline expires.
In the event of withdrawal, the Customer who is a Consumer bears only the direct costs of return.
The Consumer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The Seller refunds the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.
§10. Return/exchange of goods
A Customer who is not a Consumer may return/exchange the delivered goods only with the consent of the Seller within 3 business days from receipt of the goods, provided that:
The goods have not been used and show no signs of use
the goods are fully valuable and undamaged
the goods were not assembled (assembled and then disassembled)
the product has its original packaging (if it had any)
the goods have original documentation (instructions, declarations of conformity, quality certificate, warranty document, etc.).
In the event of a return/exchange of goods, the Seller reserves the right to deduct up to 30% of the gross value of the subject of the order. The delivery costs of the returned/exchanged goods are borne by the Customer.
In the event of withdrawal from the contract by the Consumer, the Consumer should immediately return the goods to the Seller to the following address: VAGAR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Siewnа 15, Łódź, 90-000 Poland, no later than within 14 calendar days from the date of withdrawal from the Agreement. The consumer bears the direct costs of returning the goods to the Online Store.
In the event of withdrawal from the Agreement, the Seller returns the funds received for the Goods to the Consumer after their actual receipt.
The refund to the Consumer will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him. The seller may withhold the refund until receipt of the goods.
§ 11 Free services
The Seller provides free services to Customers electronically:
Maintaining a Customer Account (if such a function is available on the website).
The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services, about which he will inform Customers in a manner appropriate to amending the Regulations.
The Customer Account Management service (if such a function is available on the Website) is available after prior Registration, described in the Regulations and takes place after
by providing the Customer with a special panel on the Store's Website, which allows the Customer to change the data provided during Registration.
A Customer who has registered may submit to the Seller a request to delete the Customer Account, and if the Seller requests to delete the Customer Account, it may be deleted within 14 days of submitting the request.
The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller, i.e. conducts advertising activities of another entrepreneur or product; activities involving posting content not related to the Seller's activities; activities consisting in posting false or misleading content, as well as in the event of the Customer acting to the detriment of other Customers, the Customer's violation of legal provisions or the provisions of the Regulations, and also when blocking access to the Customer Account and free services is justified for security reasons - in in particular: the Customer breaking the security of the Store's Website or other hacking activities. Blocking access to the Customer Account and free services for the above-mentioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer about blocking access to the Customer Account and free services electronically to the address provided by the Customer in the registration form.
The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. A complaint may be submitted, for example, in electronic form and sent to sv@aieneurope.com or via the Customer Account, under the terms described on the Store's Website. In the complaint, the Customer should include a description of the problem. The Seller shall immediately, but no later than within 14 days, consider the complaint and provide the Customer with a response.
§ 12 Personal data protection
The principles of personal data protection are set out on the Privacy Policy page.
§ 13 Termination of the contract (does not apply to Sales Agreements)
Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, provided that the rights acquired by the other party before the above-mentioned termination are preserved. agreement and provisions below.
The Customer who has completed the Registration terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Seller, using any means of remote communication enabling the Seller to become familiar with the Customer's declaration of will.
The Seller terminates the contract for the provision of electronic services by sending the Customer an appropriate declaration of will to the e-mail address provided by the Customer during Registration.
§ 14 Final provisions
The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of actual losses suffered by the Customer who is an Entrepreneur.
If a dispute arises under the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to resolving any disputes arising under these Regulations is Polish law.
All disputes between the parties, with the exception of disputes with the Consumer, which may arise from Agreements concluded on the basis of these Regulations, will be resolved by the court having jurisdiction over the Seller's registered office or the case will be referred to the court according to general or alternative jurisdiction. The consumer has the right to use out-of-court settlement of disputes and claims.
The Seller is not liable for violation of the provisions of the order if they resulted from force majeure, in particular war, fire, flood, accident, strike, epidemic and pandemic, communication disruptions or changes in applicable law.
Reading the unfortunate provisions of the Regulations does not entail acceptance of the unfortunate provisions of the Regulations as a whole. In the event of violations, unless they are regulated in the Regulations, the provisions of Polish law shall apply.
The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are carried out on the basis of the Regulations that were in force on the day the order was placed by the Customer. The change to the Regulations comes into force upon its publication on the Store's Website.